Policy setup · IMAGE MANDAL

Define your return policy

G9 sets the framework; you fill in the rules. The agent reasons over this exact structured policy at return time — so what you configure here is what every shopper experiences, identically and at scale. Required fields must be valid before returns can be activated.

Brand & white-label

Must

Make the shopper portal yours. Start from a standard setup, then fine-tune the colours, type and shape. The preview re-skins live.

Choose a standard setup
Make it yours
Accent used as a fill, dark text on it
Paper
Font
Corner radius 10px
Logo & favicon
Logo · lighton dark
Drop or click
Logo · darkon light
Drop or click
Favicontab icon
Drop or click
Live preview
IMAGE MANDALRETUR · 01 / 04

Steg 01

Hva vil du sende tilbake?

Ullkåpe, marineblå
Str. M · Antrekk
Refusjon

Return window

Must

How long a shopper has, and the date the clock starts from.

Window length
30
Counted from
Order dateDelivery dateReceipt date

Reasons & outcomes

Must

A fixed enum keeps agent reasoning consistent across tenants. Each reason maps to one outcome; flag which need photo evidence.

ReasonDefault outcomePhoto required
Wrong sizewrong_size
Changed mindchanged_mind
Defectivedefective
Wrong itemwrong_item

Return freight

Must

Who pays for the return leg.

Store paysCustomer pays

Condition requirements

Recommended

What the agent checks photos against.

Original tags intact
Unworn / unused
Original packaging

Activate returns

Window, reasons, outcomes & freight — valid (schema-checked)
Brand & white-label — not saved yet
Posten / Bring return agreement — not yet active
Your Bring customer number has no active return agreement yet, so labels can’t be booked. BOOK-INPUT-043
This is an onboarding step with Posten — not something to fix in code.Email integrasjon.norge@bring.com to activate →
Unlocks once the Bring agreement is active.